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TransactionalOrders & delivery

Substitution declined email template

A customer refusing a substitute, with the refund confirmed.

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Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.

Responsive design preview

See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.

Substitution declinedIllustrative preview
Substitution declined email template preview

Auto follows your screen width. Scroll inside the frame to inspect the complete email.

A reviewed browser rendition of the substitution declined structure. It is not a send receipt or an inbox-placement claim.

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Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.

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Message anatomy

A useful starting point, with the important parts named.

Some shops send the substitute regardless and rely on you not returning it. We have refunded the item and it will not be in the box.

What you can change

  • Brand name
  • Subject line
  • Preheader
  • Eyebrow
  • Headline
  • Supporting copy
  • Primary action label
  • Primary action URL

What to keep clear

  1. State or event context
  2. Plain-language explanation
  3. Three labelled facts
  4. Primary and secondary action
  5. Support or privacy footer

Complete starting copy

Read it as text, not only as a picture.

Sample details are fictional. Replace them with reviewed customer and event data before use.
From
Yafforth Substitution
Subject
No substitute, and you are refunded
Preheader
The rest of the order still comes Thursday.

Substitute declined

Refunded, and we will not send it anyway

Some shops send the substitute regardless and rely on you not returning it. We have refunded the item and it will not be in the box.

Refunded

£14.00

In the box

No substitute

Rest of order

Thursday

See your orderTell me when it returns
If the original comes back into stock this month, we will tell you once. Not weekly, and not with a discount code.

Moosewave MCP

Give an agent the structure, the job, and a stopping point.

A compatible MCP app can inspect this reference and create a separate workspace draft when it has permission. The brief cannot send.

The brief asks for a new draft and stops before send.

Read the complete brief

Connected work

Take the design beyond the canvas.

Transactional email APIConnect the message to a real product event and keep its outcome visible.IntegrationsCarry the right customer and event context into the draft.SecurityKeep account, access, and recovery boundaries explicit.MCP for agentsAdapt presentation without quietly changing the event being explained.

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