Four distinct jobs, and plenty of people never go near a customer
The four roles
Sorting donations in the back, steaming and hanging, dressing the window, and the till. Only the last involves customers.
The commitment
One three-hour shift a week, or a fortnight, or whatever suits. Several volunteers do one shift a month and that is genuinely useful.
What is needed most
Sorting, which is the least visible and the one everything else depends on. Currently two people cover it and both want a holiday.
