Counter note 07 · retailer
Write the policy for the awkward return.
A useful returns letter shows staff and customers what happens when the receipt, condition, timing, or payment method is not tidy.
Start with what can be checked
Receipt lookup, purchase date, condition, and payment route appear before a promise about the outcome.
Give repair a real branch
Repair is described with its own consent, estimate, and timing instead of being a decorative sustainability option.
Explain a refusal plainly
The service note names the rule, records the decision, and provides a review path without scripted empathy.
Read the counter playbookMap our return paths
