Skip to content
Moosewave
Demo

TransactionalOrders & delivery

Order substitution email template

Farmers-market collection order with one unavailable item and a choice before packing.

See the full preview Use it with MCP

Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.

Responsive design preview

See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.

Order substitutionIllustrative preview
Order substitution email template preview

Auto follows your screen width. Scroll inside the frame to inspect the complete email.

A reviewed browser rendition of the order substitution structure. It is not a send receipt or an inbox-placement claim.

Want to change the copy and style?

Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.

See editable templates

Message anatomy

A useful starting point, with the important parts named.

Today's delivery arrived without apricots. We have not packed a replacement, so your total will not change unless you choose one.

What you can change

  • Brand name
  • Subject line
  • Preheader
  • Eyebrow
  • Headline
  • Supporting copy
  • Primary action label
  • Primary action URL

What to keep clear

  1. State or event context
  2. Plain-language explanation
  3. Three labelled facts
  4. Primary and secondary action
  5. Support or privacy footer

Complete starting copy

Read it as text, not only as a picture.

Sample details are fictional. Replace them with reviewed customer and event data before use.
From
Borough Basket Hall
Subject
Choose a replacement for your market box
Preheader
The apricots did not arrive; pick plums, add credit, or remove the item by 14:00.

Order BB-492 · Reply by 14:00

The apricots are missing. You choose what happens next.

Today's delivery arrived without apricots. We have not packed a replacement, so your total will not change unless you choose one.

Unavailable

Apricots · 500 g

Available instead

Plums · 500 g

Collection

Saturday · 09:00–12:00

Choose my replacementRemove the item
If we do not hear from you by 14:00, we will remove the apricots and reduce your order total by £4.20.

Moosewave MCP

Give an agent the structure, the job, and a stopping point.

A compatible MCP app can inspect this reference and create a separate workspace draft when it has permission. The brief cannot send.

The brief asks for a new draft and stops before send.

Read the complete brief

Connected work

Take the design beyond the canvas.

Transactional email APIConnect the message to a real product event and keep its outcome visible.IntegrationsCarry the right customer and event context into the draft.SecurityKeep account, access, and recovery boundaries explicit.MCP for agentsAdapt presentation without quietly changing the event being explained.

Keep exploring

Browse all 1405