Check the connection before replacing the thing.
Start unplugged
Follow the product manual: let the kettle cool, disconnect power, and inspect only the surfaces it identifies as user-accessible.
Test one likely cause
Scale, lid closure, base contact, and socket are separated into checks without asking the reader to open live equipment.
Move to service
Repair booking, spare parts, proof of purchase, fees, and replacement criteria are stated without a waste-saving claim.
