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TransactionalOrders & delivery

Held at customs email template

An international parcel stopped pending a duty payment.

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Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.

Responsive design preview

See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.

Held at customsIllustrative preview
Held at customs email template preview

Auto follows your screen width. Scroll inside the frame to inspect the complete email.

A reviewed browser rendition of the held at customs structure. It is not a send receipt or an inbox-placement claim.

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This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.

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Message anatomy

A useful starting point, with the important parts named.

This is a government charge, not ours, and it goes to them rather than to us. We cannot pay it on your behalf or waive it.

What you can change

  • Brand name
  • Subject line
  • Preheader
  • Eyebrow
  • Headline
  • Supporting copy
  • Primary action label
  • Primary action URL

What to keep clear

  1. State or event context
  2. Plain-language explanation
  3. Three labelled facts
  4. Primary and secondary action
  5. Support or privacy footer

Complete starting copy

Read it as text, not only as a picture.

Sample details are fictional. Replace them with reviewed customer and event data before use.
From
Netherseal Customs
Subject
Customs are holding your parcel
Preheader
£14.20 of duty, payable directly to them.

Held at customs

Held until the duty is paid

This is a government charge, not ours, and it goes to them rather than to us. We cannot pay it on your behalf or waive it.

Duty owed

£14.20

Paid to

The customs authority

Held until

Paid, then 21 days

See how to payRefuse and refund
If you refuse it, the parcel returns to us and we refund the goods and delivery. The duty is never charged in that case.

Moosewave MCP

Give an agent the structure, the job, and a stopping point.

A compatible MCP app can inspect this reference and create a separate workspace draft when it has permission. The brief cannot send.

The brief asks for a new draft and stops before send.

Read the complete brief

Connected work

Take the design beyond the canvas.

Transactional email APIConnect the message to a real product event and keep its outcome visible.IntegrationsCarry the right customer and event context into the draft.SecurityKeep account, access, and recovery boundaries explicit.MCP for agentsAdapt presentation without quietly changing the event being explained.

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