# Wrong item sent email template

> Explore this wrong item sent email template for retail and commerce. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/wrong-item-sent-email-template/

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Transactional Orders & delivery

# Wrong item sent email template

An admission that the wrong product was picked and shipped.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: An admission that the wrong product was picked and shipped
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: folio · modern serif
**Industry fit**
: Retail & commerce
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

We have not waited for you to report it or return anything. The right item shipped this morning and the return label is below.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Wretham Errors
**Subject**
: We sent the wrong thing
**Preheader**
: The right one is already on its way.
Our mistake

### That was our error, and the correct item has already gone

We have not waited for you to report it or return anything. The right item shipped this morning and the return label is below.

#### Correct item

Shipped today

#### Arriving

Thursday

#### Return label

Included
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

## Related transactional templates

[001 Transactional Open preview ↗ Orders & delivery Collection point closed A parcel shop that has closed, with the parcel moved elsewhere Retail & commerce](/templates/collection-point-closed-email-template/)
[002 Transactional Open preview ↗ Orders & delivery Delivery upgraded free A faster service applied at no cost after a picking delay Retail & commerce](/templates/delivery-upgraded-free-email-template/)
[003 Transactional Open preview ↗ Orders & delivery Depot collection ready A parcel available immediately for collection at a depot Retail & commerce](/templates/depot-collection-ready-email-template/)
[004 Transactional Open preview ↗ Orders & delivery Exchange dispatched A replacement size sent before the original comes back Retail & commerce](/templates/exchange-dispatched-email-template/)