# Support in another format email template

> Explore this support in another format email template for health and accessibility. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/support-in-another-format-email-template/

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Transactional Service & account

# Support in another format email template

Alternative support channels offered for accessibility reasons.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: Alternative support channels offered for accessibility reasons
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: timetable · mono
**Industry fit**
: Health & accessibility
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

Support that only works by telephone excludes people. All five routes reach the same team with the same authority to fix things.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Cadnam Support
**Subject**
: Five ways to reach us, and none of them is a phone tree
**Preheader**
: Including textphone, video relay, and a postal address.
Ways to reach us

### Five routes, including two that do not involve speaking

Support that only works by telephone excludes people. All five routes reach the same team with the same authority to fix things.

#### Routes

5

#### Without speaking

Chat, email, post

#### Response time

Same for all
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

## Related transactional templates

[001 Transactional Open preview ↗ Service & account Accessibility settings saved Display preferences saved and applied everywhere Health & accessibility](/templates/accessibility-settings-saved-email-template/)
[002 Transactional Open preview ↗ Service & account Interpreter preference saved A standing language support preference recorded once Health & accessibility](/templates/interpreter-preference-saved-email-template/)
[003 Transactional Open preview ↗ Service & account Large print available Alternative document formats offered without needing a reason Health & accessibility](/templates/large-print-available-email-template/)
[004 Transactional Open preview ↗ Service & account Medical information saved Health information stored for emergencies with strict access rules Health & accessibility](/templates/medical-information-saved-email-template/)