# Substitution declined email template

> Explore this substitution declined email template for food and hospitality. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/substitution-declined-email-template/

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Transactional Orders & delivery

# Substitution declined email template

A customer refusing a substitute, with the refund confirmed.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: A customer refusing a substitute, with the refund confirmed
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: signal · newsprint
**Industry fit**
: Food & hospitality
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

Some shops send the substitute regardless and rely on you not returning it. We have refunded the item and it will not be in the box.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Yafforth Substitution
**Subject**
: No substitute, and you are refunded
**Preheader**
: The rest of the order still comes Thursday.
Substitute declined

### Refunded, and we will not send it anyway

Some shops send the substitute regardless and rely on you not returning it. We have refunded the item and it will not be in the box.

#### Refunded

£14.00

#### In the box

No substitute

#### Rest of order

Thursday
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

## Related transactional templates

[001 Transactional Open preview ↗ Orders & delivery Chilled delivery scheduled A temperature-controlled delivery with unpacking guidance Food & hospitality](/templates/chilled-delivery-scheduled-email-template/)
[002 Transactional Open preview ↗ Orders & delivery Packaging return requested Reusable packaging collected on the next delivery Food & hospitality](/templates/packaging-return-requested-email-template/)
[003 Transactional Open preview ↗ Orders & delivery Substitute offered An alternative product offered when the original is unavailable Food & hospitality](/templates/substitute-offered-email-template/)
[004 Transactional Open preview ↗ Orders & delivery Allocation reduced A limited product shared out when demand exceeded supply Food & hospitality](/templates/allocation-reduced-email-template/)