# Return received email template

> Explore this return received email template for retail and commerce. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/return-received-email-template/

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Transactional Orders & delivery

# Return received email template

A returned parcel checked in before inspection.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: A returned parcel checked in before inspection
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: field guide · quiet sans
**Industry fit**
: Retail & commerce
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

Inspection is a check that the right item came back in the condition described. It is not a hunt for reasons to refuse the refund.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Kirkbampton Returns
**Subject**
: Your return is back with us
**Preheader**
: Checked in. Inspection takes two working days.
Return received

### Back with us, and being looked at

Inspection is a check that the right item came back in the condition described. It is not a hunt for reasons to refuse the refund.

#### Received

Today, 11:20

#### Inspection

2 working days

#### Refund after

Inspection passes
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

## Related transactional templates

[001 Transactional Open preview ↗ Orders & delivery Backorder released Stock arriving to fulfil an order that had been waiting Retail & commerce](/templates/backorder-released-email-template/)
[002 Transactional Open preview ↗ Orders & delivery Damaged in transit A parcel reported damaged, resolved without a return Retail & commerce](/templates/damaged-in-transit-email-template/)
[003 Transactional Open preview ↗ Orders & delivery Delivery charge explained An honest breakdown of what a delivery charge actually covers Retail & commerce](/templates/delivery-charge-explained-email-template/)
[004 Transactional Open preview ↗ Orders & delivery Delivery hold Live-plant shipment held during a frost risk with revised dispatch date Retail & commerce · Home & utilities](/templates/delivery-hold-email-template/)