# Order substitution email template

> Explore this order substitution email template for retail and commerce. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/order-substitution-email-template/

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Transactional Orders & delivery

# Order substitution email template

Farmers-market collection order with one unavailable item and a choice before packing.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: Farmers-market collection order with one unavailable item and a choice before packing
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: catalogue · humanist
**Industry fit**
: Retail & commerce
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

Today's delivery arrived without apricots. We have not packed a replacement, so your total will not change unless you choose one.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Borough Basket Hall
**Subject**
: Choose a replacement for your market box
**Preheader**
: The apricots did not arrive; pick plums, add credit, or remove the item by 14:00.
Order BB-492 · Reply by 14:00

### The apricots are missing. You choose what happens next.

Today's delivery arrived without apricots. We have not packed a replacement, so your total will not change unless you choose one.

#### Unavailable

Apricots · 500 g

#### Available instead

Plums · 500 g

#### Collection

Saturday · 09:00–12:00
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

## Related transactional templates

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[002 Transactional Open preview ↗ Orders & delivery Sample delivery Engineering sample shipment requiring a signature Retail & commerce](/templates/sample-delivery-email-template/)
[003 Transactional Open preview ↗ Orders & delivery Address needs checking A delivery address the courier cannot resolve Retail & commerce](/templates/address-needs-checking-email-template/)
[004 Transactional Open preview ↗ Orders & delivery Age check on delivery A delivery requiring proof of age at the door Retail & commerce](/templates/age-check-on-delivery-email-template/)