# Held at customs email template

> Explore this held at customs email template for retail and commerce. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/held-at-customs-email-template/

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Transactional Orders & delivery

# Held at customs email template

An international parcel stopped pending a duty payment.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: An international parcel stopped pending a duty payment
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: dispatch · modern serif
**Industry fit**
: Retail & commerce
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

This is a government charge, not ours, and it goes to them rather than to us. We cannot pay it on your behalf or waive it.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Netherseal Customs
**Subject**
: Customs are holding your parcel
**Preheader**
: £14.20 of duty, payable directly to them.
Held at customs

### Held until the duty is paid

This is a government charge, not ours, and it goes to them rather than to us. We cannot pay it on your behalf or waive it.

#### Duty owed

£14.20

#### Paid to

The customs authority

#### Held until

Paid, then 21 days
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

## Related transactional templates

[001 Transactional Open preview ↗ Orders & delivery Click and collect ready early An order ready ahead of the promised collection time Retail & commerce](/templates/click-and-collect-ready-early-email-template/)
[002 Transactional Open preview ↗ Orders & delivery Collection window closing An uncollected order approaching the end of its holding period Retail & commerce](/templates/collection-window-closing-email-template/)
[003 Transactional Open preview ↗ Orders & delivery Cutoff has passed An order placed after the guaranteed-date deadline Retail & commerce](/templates/cutoff-has-passed-email-template/)
[004 Transactional Open preview ↗ Orders & delivery Delivery charge refunded A postage refund after a delivery arrived late Retail & commerce](/templates/delivery-charge-refunded-email-template/)