# Dispute resolved email template

> Explore this dispute resolved email template for retail and commerce. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/dispute-resolved-email-template/

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Transactional Billing & payments

# Dispute resolved email template

A payment dispute concluded in the customer's favour.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: A payment dispute concluded in the customer's favour
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: letter · quiet sans
**Industry fit**
: Retail & commerce
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

Your card issuer has ruled for you. We have accepted it and will not appeal, because arguing over this amount would cost everyone more than it is worth.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Hoveringham Disputes
**Subject**
: The dispute has been decided in your favour
**Preheader**
: The money stays with you. Nothing further is needed.
Dispute closed

### Decided your way, and the matter is closed

Your card issuer has ruled for you. We have accepted it and will not appeal, because arguing over this amount would cost everyone more than it is worth.

#### Amount

£38.00

#### Decision

In your favour

#### Appeal

We will not
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

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[002 Transactional Open preview ↗ Billing & payments Points expiring Loyalty points approaching expiry with a way to keep them Retail & commerce](/templates/points-expiring-email-template/)
[003 Transactional Open preview ↗ Billing & payments Refund issued A full refund sent back to the original payment method Retail & commerce](/templates/refund-issued-email-template/)
[004 Transactional Open preview ↗ Billing & payments Billing grace period Subscription renewal failed while service remains available for seven days Retail & commerce](/templates/billing-grace-period-email-template/)