# Complaint not upheld email template

> Explore this complaint not upheld email template for community and public service. Preview its status, three key details, and next action.

Source: https://design.moosewave.com/templates/complaint-not-upheld-email-template/

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Transactional Review & approval

# Complaint not upheld email template

A complaint declined with the evidence set out fairly.
Illustrative example. Replace the fictional sender, dates, amounts, locations, and account details before use.
**Best for**
: A complaint declined with the evidence set out fairly
**Structure**
: State or event context · Plain-language explanation · Three labelled facts
**Style**
: dispatch · display mix
**Industry fit**
: Community & public service
Responsive design preview

## See the message before you make it yours.

Compare the desktop and mobile compositions, or unfold the full design. The complete starting copy remains readable below.
Want to change the copy and style?

## Try one of the editable browser templates.

This page is a read-only reference. The five hands-on studios let you edit a local preview, compare desktop and mobile, and review every change before continuing.
Message anatomy

## A useful starting point, with the important parts named.

Two pieces of evidence supported your account and three did not. All five are described so you can judge the conclusion yourself.

### What you can change

- Brand name
- Subject line
- Preheader
- Eyebrow
- Headline
- Supporting copy
- Primary action label
- Primary action URL

### What to keep clear

- State or event context
- Plain-language explanation
- Three labelled facts
- Primary and secondary action
- Support or privacy footer
Complete starting copy

## Read it as text, not only as a picture.

**From**
: Shrewton Complaints
**Subject**
: Not upheld, and here is everything we looked at
**Preheader**
: Including the parts that supported your account.
Not upheld

### Not upheld, with the evidence on both sides set out

Two pieces of evidence supported your account and three did not. All five are described so you can judge the conclusion yourself.

#### Evidence considered

5 items

#### Supporting your account

2

#### Review available

Independent
Moosewave MCP

## Give an agent the structure, the job, and a stopping point.

The brief asks for a new draft and stops before send.

**Read the complete brief**
Connected work

## Take the design beyond the canvas.

Keep exploring

## Related transactional templates

[001 Transactional Open preview ↗ Review & approval Disciplinary outcome A formal outcome delivered with proportion and a route to appeal Community & public service](/templates/disciplinary-outcome-email-template/)
[002 Transactional Open preview ↗ Review & approval Independent review referred A case passed to an external adjudicator at the customer's request Community & public service](/templates/independent-review-referred-email-template/)
[003 Transactional Open preview ↗ Review & approval Mediation offered An offer of mediation before a formal process begins Community & public service](/templates/mediation-offered-email-template/)
[004 Transactional Open preview ↗ Review & approval Permit application received A works permit lodged with the determination period explained Community & public service](/templates/permit-application-received-email-template/)